Terms and Conditions

Last updated: August 3, 2018

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://graduategoals.co.uk website (the “Service”) operated by Graduate Goals (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property:

The Service and its original content, features and functionality are and will remain the exclusive property of Graduate Goals and its licensors.

Links to Other Websites:

Our Service may contain links to third-party web sites or services that are not owned or controlled by Graduate Goals.

Graduate Goals has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Graduate Goals shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Introduction:

After placing an order with Graduate Goals you are agreeing to our Terms and Conditions which are set out on this page. We recommend that if you disagree with any of these Terms and Conditions you do not use our website.

A contract with our service will only exist when Graduate Goals has accepted your order. Occasionally we may refuse an order but will inform you within 48 hours of your order.

All prices listed on the Graduate Goals website are subject to change without prior notice and Graduate Goals does not accept any liability for this. Should our prices change after you have placed an order then the price at the time of purchase will apply. Should any of our prices reduce and you have placed an order within 7 days of this action then we will happily refund you the difference.

Placing an Order:

To complete your order we collect personal information such as contact details, education and employment history. Should this information not be readily available from your order then we will either contact you to gather this information, or in the case where there is information missing we will highlight this when sending your completed order back to you.

Graduate Goals take payment in advance in order to begin your order. This will is through our online merchant service PayPal or by credit or debit card.

Should you place an incorrect order; then we will contact you to advise you of this and will arrange for any difference in cost to be settled. Should you not wish to continue at this stage then we will fully refund you.

If we find that due to the nature of your order, we will fall outside the agreed turnaround time, we will contact you to discuss this. Similarly if we find that due to resources we will fall outside of the agreed turnaround time we will contact you to discuss this and agree any required actions.

Once your order has been placed we may need to arrange a telephone call or email questionnaire to gather all necessary information. By placing an order, you agree to supply us with the requested information. The turnaround time pertaining to your order will apply from when all required information has been received. When received we will write your CV from the information provided and where any existing content is deemed fit for purpose we will use this in the new CV. Your CV will be delivered back in Microsoft Word and PDF to the email address provided at the time of placing the order. Should there be any information missing, we will be unable to send your CV in PDF.

We recommend that throughout the process of your order being completed you do check your Junk or Spam folder. We cannot accept any liability for where an order has been sent but perceived as not received for this reason. Any additional services ordered, such as a Cover Letter, will also accompany your completed order.

Once you have received your order, we will assume your order is complete unless you advise us that adjustments are required. In order to be as efficient as possible we do recommend you outline any required adjustments within 48 hours of the delivery of your CV. Should we deem the requested adjustments to be unreasonable, we will contact you first to discuss further.

We aim to complete any adjustments within 3 working days of your request. Should adjustments be minimal in nature (e.g. 1-2 sentences) then we recommend you adjust the CV and send it to us for a final review.

We provide our services in good faith and complete orders to the best of our knowledge by experienced CV Writers. We cannot accept any liability should you suffer any loss or damage from taking our advice.

Cancellation and Returns:

The service provided by Graduate Goals are goods ‘made to consumer’s specifications or clearly personalised’. It is for this reason that are services are exempt from the normal distance selling regulations.

As part of our on-going commitment to 100% customer satisfaction, we guarantee to revise your CV until you are 100% satisfied. This is our 100% satisfaction guarantee.

Other than where you have selected a service which is less than the cost of what you should have paid then we do not offer any refunds.

Complaints:

In the unlikely event you have a complaint or grievance in relation to your order with Graduate Goals please email us at complaints@graduategoals.co.uk. Once received your complaint will be investigated and we will reply to you within 3 working days.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.